King8 Privacy Policy — Member Personal Data Protection

1Introduction

Welcome to king8's Privacy Policy page. This document is king8's official statement on how our platform handles the personal data of members using the services on king8.pw and the king8 mobile app.

King8 takes our responsibility to protect your privacy seriously. In this digital age, member trust is the most valuable asset we maintain. We recognise that you entrust us with your personal information every time you register, make a transaction, or play on our platform — and we do not take that trust lightly.

This Privacy Policy is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. It applies to all registered members, website visitors, and anyone who interacts with the king8 platform in any capacity.

2Personal Data We Collect

King8 only collects personal data that is strictly necessary for platform operations and legal compliance. We follow the principle of data minimisation — meaning we collect no more than what is needed.

2.1 Registration & Identity Verification Data

• Full name (as shown on official identification documents)
• Date of birth
• Email address
• Active Malaysian mobile number
• Encrypted passwords (we do not store passwords in plain text)
• KYC documents: copy of MyKad, passport, or driving licence
• Proof of residential address (not older than three months)

2.2 Financial & Transaction Data

• Bank account or digital wallet details used for transactions
• Deposit and withdrawal records
• Transaction history and gaming activity

Please note that king8 does not store credit or debit card information directly. All card payments are processed through a PCI-DSS certified third-party payment gateway.

2.3 Technical & Usage Data

• Your device's IP address
• Browser type and version
• Device operating system
• Approximate location data (IP-based, not GPS)
• Activity logs on the platform (pages visited, session duration, games played)
• Diagnostic and technical error data

3How We Collect Your Data

King8 collects your personal data through the following methods:

• Directly from you: During account registration, profile form completion, the KYC process, communication with the support team, and day-to-day use of the platform.
• Automatically: Via cookie technology, server logs, and analytics tools that record how you interact with our platform.
• From third parties: In certain cases required for identity verification or legal compliance, we may receive data from approved KYC service providers or fraud prevention agencies.

4Purpose of Personal Data Use

King8 uses collected personal data solely for the following legitimate and necessary purposes:

• Account management: Create, verify, and maintain your member account.
• Transaction processing: Manage deposits, withdrawals, and other financial activity related to your account.
• KYC identity verification: Comply with anti-money laundering and counter-terrorism financing (AML/CFT) legal requirements.
• Service delivery: Provide access to games, promotions, and platform features you use.
• Customer support: Process complaints, respond to enquiries, and resolve technical issues.
• Platform security: Detect and prevent fraud, unauthorised access, and platform abuse.
• Service improvement: Analyse usage patterns to improve platform quality and user experience.
• Service communications: Send technical notices, security updates, and important account information.
• Marketing (with consent): Send promotional information and exclusive offers — only where you have given explicit consent.

5Data Sharing with Third Parties

King8 does not sell, rent, or trade member personal data to third parties for marketing purposes. However, in certain limited situations necessary for platform operations, we may share your data with:

• Technology and infrastructure providers: Companies that provide server hosting, database, and other technical services required to operate the king8 platform. They are bound by strict confidentiality agreements.
• Payment gateway providers: To process your financial transactions securely. They comply with PCI-DSS standards and applicable financial regulations.
• KYC service providers: For identity verification and AML/CFT compliance purposes as required by law.
• Regulatory authorities and law enforcement agencies: When required by Malaysian law or a valid court order.
• Analytics providers: Anonymised usage data (with no personally identifiable information) is used for platform performance analysis.

6Data Storage & Security

King8 employs multiple layers of technical and organisational security to protect your personal data from unauthorised access, modification, unintended disclosure, or destruction.

6.1 Technical Security Measures

• Data encryption in transit using TLS 1.3 protocol
• Data encryption at rest using AES-256
• Enterprise-grade web application firewall (WAF)
• 24/7 security monitoring by our cybersecurity team
• Regular penetration testing by independent auditors
• Two-factor authentication (2FA) for internal staff access control

6.2 Data Retention Period

King8 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, and at minimum for the period required by Malaysian law. Generally:

• Active account data: Retained for the duration the account is active and up to five years after account closure, in accordance with legal compliance requirements.
• Financial transaction records: Retained for a minimum of seven years in accordance with financial and tax regulations.
• Technical logs: Retained for 90 days for security analysis purposes.

7Cookie Policy

Cookies are small text files stored on your device when you visit the king8 website. They help our platform function more effectively and deliver a smoother experience for you.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect core functions of the king8 platform, including the ability to log in to your account.

8Links to Third-Party Platforms

The king8 platform may contain links to third-party websites or game provider services, such as live casino software providers and slots. Please note that king8's Privacy Policy applies only to the king8.pw platform and the king8 mobile app.

When you visit third-party websites or services, their own privacy policies will apply. King8 is not responsible for the privacy practices of external websites and encourages you to read their privacy policies before submitting any personal information.

9Children's Privacy

The king8 platform is exclusively for individuals aged 18 and above. king8 does not intentionally collect or process personal data from individuals under the age of 18.

Should king8 discover that personal data of an individual under the age of 18 has been collected unintentionally, we will take immediate steps to delete that data and close the associated account. If you have information that a minor has registered on our platform, please contact our support team immediately.

10Privacy Policy Amendments

King8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. Any amendments will be posted on this page with a revised "Last Updated" date.

For material or significant amendments, King8 will endeavour to notify members via a notice on the platform or by email before the changes take effect. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy page periodically so you are always aware of how king8 protects your information.

11Contact Us Regarding Privacy

For any enquiries, requests, or complaints regarding this Privacy Policy or the handling of your personal data by king8, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week — the fastest way to get a response.
• Email: [email protected] — we aim to respond within 24 business hours.
• FAQ: Visit the page FAQ us for answers to frequently asked questions about privacy and your account.

If you are dissatisfied with how king8 handles your privacy complaint, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia under the provisions of PDPA 2010.